89db Support: Press contact, Help Center and quick response

Press inquiries

Use this channel for press or editorial questions; typically a first response within 1 business day, so no delay

Including subject, name, and organization in messages sent to 89db Contact speeds up the process; the same rule applies to notes sent from Dhaka

If the media team is needed, put 'Press' in the subject line so the message goes to the right team

Step 1: Gather information

Write your name, number, and issue type first; in about 2 minutes, the message becomes much clearer

Step 2: Choose the correct

Press, Technical, or Account — choose the one you need so the 89db Support team can format the message correctly

Account Support

If you have questions about registration, 89db Login, and profile verification, this path works; write the three common questions in three short sentences for a quick answer

• Provide a screenshot of the
• Enter the phone model you are using
• Tell us which step you are stuck at

Payment Support

For inquiries related to bKash, Nagad, and Rocket, include transaction time, amount, and reference number; many Dhaka users get a quick reply if this information is sent at once

This avoids scattering the team, keeping the issue clear right away

Website and App Support

If you have problems with the 89db App, APK, or device compatibility, specify the Android version; old phones might need permission to install APK

Having such information speeds up the resolution

Required information

• Full name
• 89db account email or number
• 1-2 clear sentences about the issue

For a quick response

• Write the message subject directly
• In financial questions mention bKash, Nagad, Rocket
• Include screenshots if available